November 2004

TDEC Announces Launch of New Call Center

We are TDEC, the most experienced data capture company in the nation, and we just recently expanded our services to include a call center. Through 47 years of data capture experience, TDEC watched our clients' increasing need for call center services: data confirmations, order taking, customer service calls, reservations and overflow. The majority of TDEC clients had needed both data capture and call center services. It became apparent that by TDEC operating both functions a seamless business process would be created.

"We are excited about the call center and the opportunities this newly expanded business creates for both TDEC and our clients. By adding this service to TDEC's portfolio, we've taken the next logical step in creating a new-found synergy with our existing data center platform", says TDEC President, G. Maurice DuFour.

It was in this spirit of exploring new ways to provide a more complete package for our clients that TDEC decided on the Nortel System. This system offers state of the art tracking and reporting features, concise recording options, and stringent quality control listen-in functions. TDEC's staff is skillfully and specifically trained as "customer service" experts, leaving the telemarketing to organizations trained in sales. TDEC call center representatives are handpicked and educated to be excellent communicators, focused on results. We are confident that their voices will reflect positively on our partner organizations.

With our longstanding history of data capture quality and timeliness, TDEC guarantees the same high level of excellence with our new service. On September 27, 2004 we opened our call center lines, located in Oakland Maryland. The call center is in full operation, with ample room for expansion and round-the-clock service capabilities.

"When clients add this new call center service to their data capture portfolio, and when new partnerships develop with requirements for both, we won't break stride. It'll be a seamless transition, with a more complete outcome for our clients. The benefits are endless," says TDEC Director of Operations, Karen Knox.