TDEC provides a suite of outsourced services that address the challenges of the auto lending industry where high volume labor intensive tasks exist throughout the loan process.
TDEC uses its over forty years of labor management and workflow experience, state of the art data centers, and seasoned labor force to provide a seamless strategic partnership with its clients to reduce costs and streamline their internal processes.
Click here to fill out the Contract Express online form.
Processing Steps
Overnight contracts are received by TDEC before dawn. TDEC scans all received contracts, data captures and validates the contract information. TDEC securely sends the completed data and images back to the auto finance company by mid-morning.
Challenges Eliminated
- Funding a high percentage of dealer contracts same day
- Investment in scanning technology
- Fixed rate for contract services
- High volume fluctuations
- Erratic turnaround times
- High error rates
- Managing temporary employees
In addition to Contract Express, TDEC offers the following value added services to complete the front and back end outsourcing solution.
Application Entry Services
Our QuickInfo process allows TDEC to deliver the most efficient data entry solution offered in the industry today.
Features of the QuickInfo process include:
- 15-minute guaranteed turnaround time even during peak hours
- Less than 8-minute average turnaround times
- Industry leading accuracy levels
- Keying can be done from image or inbound fax
- All communication lines between client and TDEC are with domestic data centers
- Account management and quality control handled domestically.
- Daily accuracy and turnaround reports available
- Illegible and incomplete applications are resolved by TDEC staff with direct communication to the dealer.
Loan Document Imaging
TDEC offers imaging and electronic storage of important loan documents. All imaging is done at our domestic data centers with the latest in imaging technology:
- Imaging of all loan documents including credit applications and contracts
- Indexing of images
- Customized browser-based solution to access images over Internet or Intranet
- Storage of physical documents
Underwriting
TDEC can compile a dedicated underwriting team to decision loans and forward decisions to your dealers. Once team members have been selected they go through extensive on-site training at the client's facility to learn lender specific credit criteria and buying habits.
Consulting Services
Drawing from our forty years of labor management and workflow experience, TDEC's Consulting Services can help improve efficiencies throughout your loan processing operation.
Services include:
- Assessment of current workflows and procedures
- Recommendations for improving efficiencies
- Development of procedures and training manuals
- Employee skill testing
Call Center Services
TDEC's domestic data centers are equipped with the technology and staff to handle a variety of consumer lending related calls. Some of the types of calls we handle:
- Payoff calls from dealers and customers
- Loan-by-phone calls
- Customer service calls
