TDEC is one of the largest business processing outsourcing (BPO) companies in the world. We separate our services into three vertical markets: Financial, Government, and Healthcare. Offering data entry and imaging services for over 48 years, TDEC has highly trained and experienced management to meet our client's needs. Our service levels are second to none within the BPO industry.
Frequently our clients commend us on quality levels that surpass industry standards. TDEC guarantees that our clients' data is delivered accurately and on time, regardless of the particular timeframe. Our number one objective is to be responsive to our clients.
Click above to read about our various divisions and to read a few samples of TDEC's diversified BPO partnerships and how we managed to succeed in a variety of capacities.
Financial
TDEC's Financial Services Division focuses on several core solutions:
- Auto Finance (Contract Express)
- Home Equity/Mortgage
- Credit Card
- Small Business
- Payment Processing
Each solution carries with it specific Service Level Agreements (SLAs). For example, the Auto Finance solution provides a 15-minute turnaround SLA while the credit card is usually 24 hours. Each solution allows our clients to augment their outsourcing with TDEC with total confidence. All solutions touch on the core services that TDEC offers: mail processing, data entry, call center, and imaging. TDEC has taken these core competencies and developed financial solutions that our clients can rely on daily.
| Past Performances |
Since 2002, TDEC has been providing daily "just-in-time" auto loan data capture services for a large national bank's auto loan applications. TDEC's fast 15-minute turnaround, accurate (98% or better on a field level basis) and cost effective (transaction based) process enables the client to gain competitive advantages and increase its loan portfolio in a highly competitive financial marketplace.
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Government
TDEC is the leading provider of business process outsourcing (BPO) solutions for data capture and imaging solutions to government clients. With our onshore capabilities and our SBA certified HUBZone small business status, we meet many industry requirements. Whether our clients need to improve a critical business process, achieve higher performance metrics ratings, or enhance Service Level Agreement (SLA) results, TDEC is here to assist.
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Under a five-year subcontract, TDEC performs microfilm conversion for the Department of Homeland Security (DHS), Bureau of Citizenship & Immigration Services (CIS-formerly INS). TDEC converts more than 20M immigration records and captures more than 100M indexes, combining the index information with images. TDEC's overall index accuracy is 99.3%.
Since 1999, TDEC has been under a subcontract to provide the NCDC of with data capture services for various historical records. With more than 20M keystrokes per year, TDEC holds an overall accuracy rating of 99.9% well within the contractor's stringent Acceptable Quality Levels (AQL).
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Healthcare
TDEC's Healthcare Division provides best practice solutions to Healthcare Companies. TDEC provides a suite of services from front-end mailroom processing through ANSI 837 complaint data and utilizes tools such as high-speed mailroom equipment, state of the art document scanners, OCR/ICR, and on and offshore data entry.
TDEC is a provider of scanning and indexing of medical and patient records. We can scan your existing paper files and provide day-forward scanning into your electronic files. We service laboratories, offices, and hospitals. TDEC handles patient records and charts, lab reports, graphs (EXG, EEG) and FDA drug labels. We can scan in any order (alpha, appointment, DOB, etc.) with virtually no coding tied to PMS.
| Past Performances |
In 2003 a small clearinghouse needed a way to process single page, handwritten HCFA -1500 claims quicker and more accurately. With TDEC’s 40+ years of experience, the client felt confident about having TDEC build specific applications to fit their needs. TDEC uses clearinghouses software and a VPN to process up to 1,000 claims per day. The YTD accuracy is 99.93% and the YTD TAT is 26 hours.
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Customized Solutions
TDEC is ready and able to support any program in your future. We are eager to share the dynamic process of data capture and imaging with you and discuss how you might benefit from applying this method of outsourcing to your projects.
| Past Performances |
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In the Spring of 2000, the President and CEO of a permission based email-marketing firm was referred to TDEC by a long-standing customer. The marketing firm's data entry needs were slowing production and hampering the company's ability to serve customers. After our initial meeting, TDEC quickly developed a custom database. On the first day of operation, TDEC key entered roughly 25 loyalty registration cards. Today the volume consistently exceeds 12,000 cards per day and TDEC has built more than 50 different formats for entering data into a SQL database.
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