TDEC's Financial Services Division focuses on several core solutions:
- Auto Finance (Contract Express)
- Home Equity/Mortgage
- Credit Card
- Small Business
- Payment Processing
Each solution carries with it specific Service Level Agreements (SLAs). For example, the Auto Finance solution provides a 15-minute turnaround SLA while the credit card is usually 24 hours. Each solution allows our clients to augment their outsourcing with TDEC with total confidence. All solutions touch on the core services that TDEC offers: mail processing, data entry, call center, and imaging. TDEC has taken these core competencies and developed financial solutions that our clients can rely on daily.
Since 2002, TDEC has been providing daily "just-in-time" auto loan data capture services for a large national bank's auto loan applications. TDEC's fast 15-minute turnaround, accurate (98% or better on a field level basis) and cost effective (transaction based) process enables the client to gain competitive advantages and increase its loan portfolio in a highly competitive financial marketplace.