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Challenge: Fluctuating volumes of immigration applications and review times slow immigration processing.
Solution: TDEC operated and managed USCIS field offices in support of the prime contractor. TDEC consistently exceeded the contract performance requirements established while providing superior service and decreasing turnaround times.
Challenge: Millions of applications were submitted with and since the passage of the Affordable Care Act. The CMS requires eligibility to be confirmed and applications processed quickly and effectively.
Solution: Since 2013, TDEC, in support of a prime contractor, has received thousands of application-related documents each day. Our 160+ person staff create accounts and review the data for completeness and eligibility. Documents are then processed for approval.