/* Jobs template */ TDEC

Mortgage Service Representative

Summary

The position entails providing customer service and assistance to consumers and the lending industry.

Duties & Responsibilities:

  • Answer questions on policy issues, general requests, and assistance with online processing system.
  • Respond to inbound calls, emails and voice mails and will document each contact in a database and perform return calls as required.
  • Some weekend and/or overtime work may be required on occasion.

Qualifications/Experience:

  • Minimum three to five years of residential mortgage finance experience (origination experience strongly preferred).
  • Two to four years of college, or equivalent work experience.
  • Two years of customer service or contact center experience.
  • Knowledge of FHA home mortgage programs and mortgage finance terminology.
  • Strong interpersonal skills and customer service skills.
  • Ability to effectively navigate a computer Customer Relationship Management application, related websites and support tools.
  • Effective written and verbal communication skills.
  • Ability to analyze and solve problems.
  • Ability to manage time effectively.
  • Applicants selected will be subject to a security background and credit investigation and drug screening and must meet eligibility and suitability requirements.
  • Candidates must be must be authorized to work in the U.S.

Resumes should be emailed to jobs@tdec.com. Please state in the subject line: “Mortgage Customer Service Representative.”

Equal Opportunity Employer Veterans/Disabled