Challenge: When a financial services technology company first launched its CRM software in 2001, the company’s account representatives were tasked with entering clients’ historical contact data as part of the start-up process. This was not a scalable solution given the pace of growth and the increasing demands on those representatives.

Solution: The company quickly determined that outsourcing the data entry would provide faster, more accurate results. In 2001, they selected TDEC as their data entry partner. TDEC uses its Oakland, MD location to support the contract, scaling resources to meet the company’s fluctuating demands. Data entry tasks range from simple keystrokes to more complex work involving language translations and multiple record updates.

Results: To date, TDEC has entered over 3 million contacts on behalf of the company with speed and accuracy. Using its multi-level quality control system, TDEC has achieved 99.9% accuracy on entered data and continues to meet or exceed its past performance year over year. Accurate, timely data entry means the contracting company can launch its clients onto its platform faster, accelerating growth and maximizing client returns.