☰ HOMESOLUTIONSData Capture & ValidationApplication & Claims ProcessingMailroom OperationsInbound Communication & Customer SupportSurvey & Research Data ProcessingPersonnel Security SupportRemittance & Revenue ProcessingDocument & Records ManagementProgram & Administrative SupportHOW WE WORKOUR IMPACTWHO WE ARECONTRACTSNEWS & RESOURCESCAREERS GET STARTED Solutions Outsource with certaintynot compromise. TDEC delivers secure business process outsourcing and operational support services designed for high-volume, […]

Solutions

Outsource with certainty
not compromise.

TDEC delivers secure business process outsourcing and operational support services designed for high-volume, compliance-driven environments.

TDEC solutions overview

Solutions at-a-Glance

Our services are designed to supplement and strengthen your existing operations, whether filling persistent capability gaps, supporting deadline-driven initiatives, or enabling modernization efforts that demand trusted execution. With deep institutional knowledge and modern operational discipline, TDEC delivers work you can depend on — accurate, secure, and on time.

Decision-Ready Document & Data Processing

Structured, high-accuracy handling of paper, image, and digital records — built for throughput, traceability, and data integrity.

Customer & Case Support

Inbound communication, CRM updates, case documentation, and revenue processing delivered under disciplined operating procedures.

Program & Administrative Support

Flexible staffing and workflow execution that supplements in-house teams, reduces backlog, and supports modernization efforts.

Data Entry & Validation

High-volume, high-accuracy data capture from paper, image, and digital sources.

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Application & Claims Processing

End-to-end intake, review, validation, and progression of application-based workflows.

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Mailroom Operations

Secure receipt, sorting, preparation, and processing of large-scale inbound materials.

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Call Center & Customer Support

Phone, email, voicemail, and CRM support aligned to performance metrics.

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Survey & Research Data Processing

Specialized workflows for survey capture, validation, and research tabulation.

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Personnel Security Support

Administrative and processing support for background and security-related workflows.

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Remittance & Revenue Processing

Secure handling of payments, reconciliation, and financial data management.

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Document & Records Management

Conversion of physical archives into searchable, compliant digital repositories.

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Program & Administrative Support

Flexible operational support across management, reporting, and administrative functions.

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Who We Serve

Federal

Secure, efficient operational support for compliance-driven missions.

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State & Local

Scalable services that help agencies maintain public accountability.

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Commercial & Nonprofit

Reliable outsourcing for organizations that need clean data and predictable turnaround.

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Choose TDEC

We combine disciplined execution, embedded quality control, and secure infrastructure — giving you scalable capacity without increasing operational risk.

Embedded Quality Control

99%+ accuracy with layered verification processes.

Security & Compliance

SOC 2 compliant environments and compliance-aligned procedures.

Low-Risk Scalability

Flexible staffing without long-term hiring commitments.

Proven Governance Model

Measurable performance oversight and continuous improvement.

Ready to strengthen your operations?

Talk to our team about your volume, timelines, and compliance needs.

Frequently Asked Questions

How does onboarding work for a new outsourcing engagement?
Onboarding begins with a structured discovery process where we review your workflow, volumes, compliance requirements, timelines, and performance expectations. From there, we define scope, staffing, quality controls, reporting cadence, and service-level metrics. Implementation is phased and controlled to minimize disruption, ensure data security, and align with your internal processes from day one.
Can TDEC integrate with our existing systems and workflows?
Yes. TDEC is designed to integrate into existing environments rather than replace them. We align with your current systems, reporting structures, compliance requirements, and documentation standards. Whether supporting government platforms, internal databases, or secure document workflows, our goal is seamless operational support — not operational disruption.
What volumes can TDEC handle?
TDEC supports high-volume, accuracy-critical environments across federal, state, and commercial sectors. Our scalable workforce model allows us to manage steady-state processing as well as seasonal peaks, backlog reduction initiatives, and deadline-driven surges. Engagements range from thousands to millions of records annually, with consistent 99%+ accuracy and predictable turnaround times.
How are quality and service levels measured?
Quality assurance is embedded throughout every step of execution. We implement layered verification processes, structured quality checks, and measurable service-level agreements (SLAs). Performance metrics, reporting cadence, and continuous improvement practices ensure transparency, accountability, and consistent delivery aligned to defined standards.
How quickly can TDEC scale to meet surges or compliance deadlines?
Our flexible staffing model allows us to rapidly scale operations to address workload spikes, regulatory deadlines, or special initiatives. Because our processes are disciplined and repeatable, we can increase capacity without sacrificing accuracy, security, or turnaround time — helping organizations maintain performance during high-demand periods.
What types of programs are the best fit for TDEC?
TDEC is best suited for data-intensive, compliance-driven, or accuracy-critical programs that require structured processing and measurable performance. This includes application and claims processing, document and records digitization, mailroom and intake operations, call center support, survey processing, revenue handling, and backlog reduction initiatives.
TDEC

Certifications

GSA Contract Holder

HUBZone

SOC 2 Compliant

TruSight Validated

NARA Compliant

CMMC Certified

Contact Us

Phone: 301-718-0703

Email: info@tdec.com

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